REGULATIONS OF THE‘I LIKE ENGLISH’ SCHOOL

1. GENERAL PROVISIONS

1.1. These Rules and Regulations set out the principles of operation of the “I LIKE ENGLISH” Language School (“School”) based at ul. 27 Grudnia 17/19, lok. 508, 61-737 Poznań, Poland; NIP (Tax Identification) No. 782-232-96-81. The person representing the School is Dorota Ostrowska (email: dorota@ilikeenglish.pl), hereinafter referred to as the “School Principal”.

1.2. The Rules and Regulations must be accepted by the Client before the School begins providing an English language course.

1.3. The term “Client” refers to the person who pays for and may also attend a language course.

1.4. The term “Course Participant” refers to the person who attends a language course.

1.5. If the Course Participant is not also a Client, the provisions of these Rules and Regulations concerning the Client apply to the Course Participant accordingly.

 

1. CONTACT DETAILS AND IMPORTANT INFORMATION FOR CLIENTS

2.1. The School Secretary’s office is open Monday to Friday from 9:00 am to 5:00 pm. The School Secretary’s office is located at ul. 27 Grudnia 17/19, lok. 508 (5th floor), 61-737 Poznań, Poland (27 Grudnia Street, house number 27, suite 508, 5th floor); email: kontakt@ilikeenglish.pl / ischool@ilikeenglish.pl, phone: +48 882 754 290 / + 48 539 202 130

2.2. The School provides language classes from Monday to Friday (7:00 am to 9:30 pm) and on Saturdays (8:00 am to 6:00 pm). There are no classes at the School on public holidays. The date and place of the classes depend on the availability of teachers, which is confirmed by the School Secretary’s office before the course starts.

2.3. The teacher conducting the course (“Teacher”) is assigned to a specific Client before the trial lesson or the start of the course. The Client receives the Teacher’s phone number and email address in the email sent by the School to confirm signing up for the trial lesson or English course. The Client must directly inform the Teacher conducting the course if they will be late or need to cancel the lesson at short notice. The Client is also expected to contact the Teacher to discuss current course matters such as home assignments, tests, requests regarding the course programme, etc.

2.4. After enrolling in the course and scheduling the first trial lesson, the Client is granted access to the Learner Zone in the School’s online administrative panel. The panel contains all information useful during the course, including class schedules, payment details, and a summary of completed and planned classes.

III. PERSONAL DATA PROCESSING

3.1. The School requires and handles the Client’s data to provide its services effectively. The terms and conditions applicable to personal data processing are available on the School’s website at: www.ilikeenglish.pl under “GDPR”.

3.2. After assigning the Teacher to the Client, the School provides the Client with the Teacher’s full name, phone number, and email address. The Client agrees to use the provided data solely for the purpose of the language course. The personal data entrusted to the Client may only be forwarded and used for other purposes with the consent of both the School and the Teacher conducting the course.

 

1. LANGUAGE COURSE OFFER

4.1. The School offers language courses on the School’s premises at ul. 27 Grudnia 17/19 in Poznań, Poland; online; or on the Client’s premises. The School’s language courses consist of classes conducted individually (one-to-one classes) or in small groups set up by the Client.

4.2. For group classes, one person assumes responsibility for the entire group, which includes handling payments and managing the schedule of classes.

4.3. The course fee is agreed with the Client before the course begins. The Client has access to the current course fees on the School’s website athttps://ilikeenglish.pl/prywatne-lekcje-angielski-poznan-cennik/

4.4. In group classes, the absence of individual course participants does not affect the overall fee charged for the lesson. The fee can only be changed if there is a permanent change in the number of group members.

4.5. The School reserves the right to adjust the course fee agreed upon with the Client at the onset of each school year, i.e. at the beginning of September, or at other times throughout the year, in the event of extraordinary economic conditions beyond the School’s control. The School commits to informing the Client about fee changes at least one month in advance. If the Client does not agree to the new course fee, they have the right to terminate the course with effect from the date when the new prices come into force, without incurring any additional costs.

4.6. The School offers courses with a fixed class schedule and package courses with flexible class dates.

1. a) courses with a fixed class schedule – the School and the Client agree that classes will be conducted every week on the same day and time, and in the same location. There are no classes at the School on public holidays.
2. b) package courses with flexible class dates – the School and the Client mutually agree upon a specific number of lessons to be completed per month. The Course Participant is assigned to one Teacher, but there are no fixed class dates. The Client schedules classes with the Teacher on an ongoing basis, based on the terms mutually agreed upon with the Teacher. This option is only available for online lessons.

4.7. In exceptional circumstances, upon the Client’s request, classes scheduled on the premises of the School or at the Client’s location may be conducted online. In such cases, the course fee remains unchanged. The fee can only be changed if there is a permanent change in the format of the classes.

 

1. FIRST TRIAL LESSON

5.1. The first lesson offered to the Client by the School is considered a trial lesson. During the trial lesson, the Course Participant and the Teacher have the opportunity to get acquainted, and the Teacher is able to assess the Course Participant’s level of English, discuss their specific learning objectives, establish a work plan, and conduct a pre-prepared lesson.

5.2. The day, location, and time of the trial lesson are specified in an email sent from the School’s email address (kontakt@ilikeenglish.pl) to the email address indicated by Client as their contact email address. The email contains all essential information relating to the organisation of classes.

5.3. Before the trial lesson can take place, it must be paid for in advance by the Client. The specified amount to be paid, along with the payment date and the bank account number, can be found in the first email sent by the School, referred to above in section 5.2.

5.4. The absence of payment is considered as the Client’s withdrawal from the course.

5.5. The School issues an invoice for the trial lesson after the payment is credited to the School’s bank account. The Client is required to furnish the School with the necessary invoice details (full name and residential address with postcode). If the invoice is to be issued to a company, the Client must provide details including the company name, registered office address, and NIP (tax identification) number.

5.6. In the first email to the Client, containing general information about the course, the School also sends the Rules and Regulations of the “I LIKE ENGLISH” Language School along with the School’s Personal Data Processing Policy (GDPR). These documents are also available on the School’s website (www.ilikeenglish.pl) under “Rules and Regulations & GDPR”. The Client is deemed to accept both documents by paying the course fee or making a payment for the first trial lesson and attending the classes.

5.7. After signing up for a trial lesson, the Client is given access to the Learner Zone in the School’s administrative panel, where they can find their class schedule, the Teacher’s contact information, and payment details. Before beginning the course, the Client is obliged to log in to the Learner Zone. The Client is obliged to maintain the confidentiality of their login details and refrain from sharing them with others.

5.8. In the event that the Course Participant fails to attend the scheduled and confirmed trial lesson, the School is under no obligation to refund the payment for the lesson, as the Teacher must be compensated for being present and prepared to conduct the class.

5.9. If the Client is late for their trial lesson, the Teacher is not obliged to extend the duration of the lesson. In such cases, the lesson ends at the time specified in the email inviting the Client to the first trial lesson.

5.10. After the first trial lesson, the Client is obliged to notify the School Secretary’s office of their decision regarding the continuation of the course.

5.11. If the Client be dissatisfied with the first trial lesson, they have the option to sign up for a second trial lesson with a different teacher. The request should be send to the School Secretary’s office.

5.12. After the first trial lesson, the Client has the option not to continue the course without the need to provide reasons. The decision must be reported to the School Secretary’s office.

5.13. If the Client fails to inform the School Secretary’s office about their wish to continue the course, does not attend the next lesson, or does not pay the course fee, the School reserves the right to terminate the course immediately without informing the Client.

 

1. LANGUAGE COURSE DURATION

6.1. The English language course begins once the Client notifies the School Secretary’s office of their intention to continue the course after the first trial lesson, or upon payment of the course fee as per the proforma invoice issued for the upcoming scheduled classes.

6.2. The School offers language courses for an indefinite period, which may be terminated at one month’s notice, or for a fixed period, with the end date set by the Client.

6.3. To terminate a course without a specified end date, the Client should send appropriate information via email to: ischool@ilikeenglish.pl. The Client should provide the exact date of the planned termination of the course, taking into account one month’s notice. Termination of the course is not associated with any additional costs. Clients who terminate the course without providing one month’s notice will have their course terminated one month after the School receives a termination notice. In such cases, Clients will be required to pay for the classes already scheduled for the upcoming month (30 days from the date of sending the notice).

6.4. Clients who stop attending the course without notifying the School in advance will be charged by the School for absence for two full billing months, and their course will be terminated after the elapse of the two-month period. The Client is obliged to settle payment for all lessons before the course is closed. The School will pursue the outstanding amount through appropriate debt collection procedures.

6.5. Fixed-term courses end on the date specified by the Client before the start of the course. In exceptional circumstances, the course may be terminated earlier, provided that one month’s notice is given. The rules for early termination of fixed-term courses are identical to those for terminating courses without a specified end date, as set out in 6.3.

6.6. A course scheduled for a fixed period may be extended at the Client’s request. However, such extension must be confirmed by the School Secretary’s office, as another course may already be scheduled on the requested date following the termination of the Client’s course. If this is the case, the School may suggest an alternative date or another teacher. Considering the above, the Client is advised to inform the School about their wish to extend the course as early as possible.

6.7. The School has the right to terminate the course without notice in the case of Clients who:

1. a) have either paid the course fee late on at least two occasions during the year or are one month behind in payment;
2. b) frequently cancel classes and refuse to take financial responsibility for such cancellations (see section X of the Rules and Regulations – Cancellation of classes);
3. c) exhibit aggressive and rude behaviour towards school staff, causing discomfort or feelings of threat among the employees;
4. d) consistently fail to adhere to the School’s Rules and Regulations.

6.8. The Client has the right to terminate the course without a notice period in the event of a justified complaint about the course submitted to the School Secretary’s office (see section XIV of the Rules and Regulations – Complaints).

 

VII. COURSE DATE AND PLACE AND CLASS SCHEDULE

7.1. The frequency of classes, dates, topics, and the format are agreed upon before the start of the course. Clients have online access to their schedule of classes in the dedicated Learner Zone at panel.ilikeenglish.pl. There are no classes at the School on public holidays. If the Client wishes to change the content or format of classes (e.g., transition from general to professional English, shift from online to in-person classes, increase the number of participants), the School reserves the right to adjust the course fee based on the current price list effective as of the date of the change.

 

VIII. PAYMENT TERMS

8.1. Before the start of the course, the School informs the Client about the price per lesson unit.

8.2. The Client is required to pay for the course in advance for the entire month, based on the number of lessons scheduled for that billing month.

BILLING RULES: COURSES WITH A FIXED CLASS SCHEDULE

8.3. The Client is required to pay for the first trial lesson according to the payment date specified in the email invitation for the trial lesson. The School issues an invoice to the Client upon receipt of the payment.

8.4. After the Client notifies the School of their intention to continue with the course, the School issues a proforma invoice to the Client for the total amount due for all the lessons scheduled for the respective billing month. The Client agrees to pay the proforma invoice amount within 5 days of issue of such invoice. The School issues an invoice once the payment is received and credited to the School’s account.

8.5. Every consecutive full billing month, the School issues a proforma invoice to the Client by the 12th day of the month. The Client agrees to pay the proforma invoice amount within 5 days of issue of such invoice. The School issues a regular invoice once the payment is received and credited to the School’s account.

8.6. If in the month prior to a given billing month, the Client had lessons cancelled that were considered to be cancelled free of charge, the value of the invoice in the current billing month will be adjusted accordingly by deducting the value of cancelled lessons.

8.7. If the Client fails to settle the amount due for a given billing month, the School will suspend their course until the payment is credited to the School’s bank account. At the start of a new billing month, the School will charge statutory interest for each subsequent day of payment delay.

8.8. The School reserves the right to terminate the Client’s course immediately if the delay in payment exceeds 30 days. In addition, the School will pursue the recovery of any unpaid fees together with accrued interest and a mandatory payment for failure to observe the one-month notice period, as set out in section VI of the Rules and Regulations.

BILLING RULES: PACKAGE COURSES WITH FLEXIBLE CLASS DATES

8.9. The Client is required to pay for the first trial lesson according to the payment date specified in the email invitation for the trial lesson. The School issues an invoice to the Client upon receipt of the payment.

8.10. After the Client notifies the School of their intention to continue with the course, the School issues a proforma invoice to the Client for the total amount due for all the lessons scheduled for the respective billing month. The Client agrees to pay the proforma invoice amount within 5 days of issue of such invoice. The School issues a regular invoice once the payment is received and credited to the School’s account.

8.11. The Client coordinates with the School to schedule a specific number of classes each month. If the Client wishes to reduce the number of classes in the package, the School must be notified accordingly before the start of the next billing period.

8.12. The Client agrees to complete a specified number of classes included in the package in each billing month. The Client schedules class dates directly with the Teacher conducting the course.

8.13. The Client is required to pay in advance for the scheduled number of classes in a given month, even if they do not complete all the lessons included in the package. Classes paid for but not conducted do not carry over to the next billing month and are non-refundable.

8.14. The Client is eligible for a refund or to have a missed lesson carried over to the next billing month only if the lesson was cancelled by the Teacher and it was not possible to reschedule it to another date in the given billing month.

8.15. If the Client fails to settle the amount due for a given billing month, the School will suspend their course until the payment is credited to the School’s bank account. At the start of a new billing month, the School may charge statutory interest for each subsequent day of payment delay.

8.16. The School reserves the right to terminate the Client’s course immediately if the delay in payment exceeds 30 days. In addition, the School will pursue the recovery of any unpaid fees together with accrued interest and a mandatory payment for failure to observe the one-month notice period, as set out in items 6.3 and 6.4 of the Rules and Regulations.

 

1. ATTENDANCE LIST

9.1. After each in-person lesson, both the Teacher and the Client sign the attendance list to confirm that the lesson has taken place. The list is used by the School for billing the Client and paying remuneration to the Teacher during consecutive billing months. The list does not apply to online classes, in which case the confirmation of completed lessons is documented through the call history in the messaging platform used.

 

1. CANCELLATION OF CLASSES

CANCELLATION OF CLASSES: COURSE WITH A FIXED SCHEDULE

10.1. The School and the Teacher conducting the course allocate a specific class date for every enrolled client and do not accept other course requests for that time slot. The School offers classes customised to each individual learner. Consequently, lesson cancellations lead to financial loss for both the Teacher and the School.

10.2. The Client has the right to cancel their classes free of charge only in exceptional situations, by notifying the Teacher. Cancellation must be notified no later than 24 hours before the scheduled lesson. Classes cancelled less than 24 hours before their scheduled start or exceeding the limit specified below are always fully payable.

10.3. During the school year from 1 September 2023 to 31 August 2024, the Client may cancel classes free of charge within the following limits:

– No more than 25% of classes per month over a total of 6 billing months during the school year.

– Each cancellation in excess of the 25% limit reduces the number of consecutive months covered by the limit (i.e. for each 25%, one month is deducted from the limit; for example, if a client cancels 50% of classes in one month, the limit of months is reduced to 5; if a client cancels 75% of classes in a month, the limit of months is reduced to 4, and so forth).

10.4. The School offers the option to reschedule a cancelled lesson for another time to ensure that it does not count towards the allowed limit of cancelled classes. The date of rescheduling is agreed upon by the Client and Teacher. Such lessons can only be rescheduled for online sessions. Considering the interests of both regular and new clients, this option should not be overused, as it causes confusion in the teachers’ schedules. Clients who have difficulty adhering to a fixed schedule are advised to consider package courses with flexible class dates.

10.5. The teacher conducting the course also has the right to cancel classes in exceptional circumstances, such as illness, holidays, etc. Any lessons cancelled by the Teacher are always free of charge for the Client and are not counted towards the allowed limit of cancelled classes.

10.6. If the Teacher cancels a lesson, the School may schedule the lesson with a substitute teacher or arrange to make up the lesson with the Client’s teacher at another available time, if possible. The Client may choose to either accept or reject the offer.

10.7. Since payment for classes is made in advance for the entire month, cancelling a lesson on a free-of-charge basis reduces the invoice value in the following month. The deduction corresponds to the value of the lesson cancelled by the Teacher.

10.8. Clients who exceed the limit indicated in item 10.3., or Clients who reschedule their classes every billing month, may be offered the following options:

1. a) changing the course format to a PACKAGE COURSE WITH FLEXIBLE CLASS DATES;
2. b) maintaining fixed classed dates, while introducing the requirement to pay 100% of the lesson price for each subsequent lesson cancelled by the Client;
3. c) changing the date of classes or the teacher conducting the course, taking into account the provisions set out above in 10.8.b.

CANCELLATION OF CLASSES: PACKAGE COURSE WITH FLEXIBLE CLASSES

10.9. The Client has the right to cancel classes scheduled with the Teacher free of charge, provided they do so no later than 24 hours before the scheduled lesson. Classes cancelled by the Client less than 24 hours before the scheduled lesson are subject to full payment and cannot be rescheduled for another time.

 

1. CHANGES TO FIXED CLASS DATES OR FIXED NUMBER OF LESSONS INCLUDED IN PACKAGE COURSE

11.1. At the Client’s request, with the consent of the School Secretary’s office and the Teacher conducting the course, the date of classes or the number of classes in the package may be changed permanently.

 

 

XII. ADDITIONAL CLASSES

12.1. The Client has the option to purchase extra classes in addition to lessons included in the Class Schedule for a given month. To schedule additional classes, the Client should reach out to the School Secretary’s office and settle the invoice issued by the School for the extra classes.

 

XIII. LATENESS

13.1. If a Course Participants anticipates being late for their class, they are required to promptly inform the Teacher about the possibility of being late. Communication is deemed effective upon confirmation by the Teacher (preferably by phone call or text message). The Teacher conducting the course is also obliged to attempt to contact the Course Participant before considering the lesson cancelled and leaving the premises.

13.2. For classes conducted online, on the School’s premises, or at the Client’s, if the premises are accessible and there is an option to wait indoors, the Teacher is obliged to wait for the Course Participant, regardless of how late they are, provided that that the Teacher has been duly notified of the delay. The Teacher is under no obligation to extend their working time due to the Course Participant’s lateness; the lesson ends at the scheduled time. If the Teacher, waiting for the Course Participant to arrive for class, is unable to contact the Course Participant despite multiple attempts, the Teacher may leave the premises after 40 minutes of waiting (counting from the scheduled start of the lesson), and the lesson must be paid for in full by the Course Participant.

13.3. For classes conducted out of the School’s premises, in the venue specified by the Client, if the premises are closed and there is no option to wait indoors, the Teacher is obliged to wait for the Course Participant for a maximum of 15 minutes (counting from the time of the scheduled start of the lesson), provided that the Teacher is effectively informed about the delay in advance. The Teacher is under no obligation to extend their working time due to the Course Participant’s lateness; the lesson ends at the scheduled time. If the Teacher, waiting for the Course Participant to arrive for class, is unable to contact the Course Participant despite multiple attempts, the Teacher may leave the premises after 15 minutes of waiting (counting from the scheduled start of the lesson), and the lesson must be paid for in full by the Course Participant.

13.4. If the Teacher has a tendency to be late for classes, the School Secretary’s office should be notified. In the event of repeated reports of the Teacher being late, the School Principal will take necessary steps to prevent recurrence of the situation.

13.5. If the Client complains to the school that the Teacher is repeatedly late, the lesson time lost due to the Teacher being late is equivalent to 100% of the lesson duration, and the lost time has not been nor will be compensated by the Teacher, the School will provide the Client with one lesson free of charge in the next billing month. An alternative option is to offer the Client one lesson at 50% of the price in the subsequent billing month if the total duration of the teacher’s lateness amounts to 50% of the lesson’s duration, and the lost time has not been, nor will be made up with the Teacher.

 XIV. COMPLAINTS

14.1. The Client has the right to file a complaint about the Teacher conducting the course. Complaints should be submitted to the School Secretary’s office via email: ischool@ilikeenglish.pl.

14.2. After considering the complaint, the School may:

– agree to terminate the course without a notice period,

– offer a different teacher to conduct the course.

14.3. The School does not provide refunds for classes conducted by the Teacher before the Client’s complaint was filed. Hence, clients are advised to report problems as early as possible to enable the School to promptly address the issue and take necessary actions.

 

1. FINAL PROVISIONS

15.1. Any amendments to the Rules and Regulations will be communicated by the School to the Client via email sent to the email address provided by the Client during course enrolment.

15.2. Clients who do not accept proposed amendments to the School’s Rules and Regulations may withdraw from the course effective from the first day of the amendment.

15.3. Any matters not provided for in these Rules and Regulations are subject to appropriate provisions of the Polish Civil Code.

15.4. The Rules and Regulations are effective as of 1 September 2023.